Frequently Asked Questions (FAQ)

Below are answers to common questions about LED light therapy and the Lumenyx LED Face Mask. If you don’t see your question here, feel free to contact our support team.

What is LED light therapy?

LED (Light Emitting Diode) light therapy uses specific wavelengths of visible light commonly used in skincare applications to support the skin’s natural appearance. It is non-invasive, gentle, and does not generate heat or damage the skin.

Is LED light therapy safe?

When used as directed, LED light therapy is considered safe for cosmetic skincare use. The Lumenyx LED Face Mask uses low-level LED light and is designed for at-home use.

Please review our Safety & Usage Guide before using the device.

Is LED light therapy the same as laser treatment?

No. LED light therapy is not laser treatment.

LED light:

  • Is non-invasive

  • Does not break the skin

  • Does not generate heat

Laser treatments are more intense and typically require professional supervision.

How often should I use the LED mask?

We recommend using the Lumenyx LED Face Mask 3–5 times per week, with sessions lasting 10–20 minutes. Longer or more frequent sessions do not necessarily lead to better results.

When will I start seeing results?

Results vary from person to person depending on skin type, consistency, and routine. LED light therapy is designed to support gradual improvements over time rather than instant changes.

Consistency is key.

Can I use skincare products with the LED mask?

Yes. We recommend starting with a clean, dry face before your LED session. Skincare products can be applied after your session as part of your routine.

Can I use the mask every day?

Daily use is not required. Most users find that consistent use several times per week is sufficient. Always follow the recommended usage guidelines.

Who should avoid using LED light therapy?

You should consult a healthcare professional before use if you:

  • Are pregnant or breastfeeding

  • Have a known light sensitivity

  • Are taking medications that increase photosensitivity

  • Have a history of light-triggered seizures

If irritation or discomfort occurs, discontinue use.

Does the LED mask get hot?

No. The Lumenyx LED Face Mask does not rely on heat. You may feel a mild warmth during use, but it should never feel hot or uncomfortable.

Can I wear the mask around my eyes?

Yes, but always keep your eyes closed during use and avoid staring directly into the LEDs.

Is this device waterproof?

No. The Lumenyx LED Face Mask is not waterproof and should not be submerged in water. Clean only with a soft, dry or slightly damp cloth.

What is your return policy?

We offer a 60-Day Risk-Free Trial. If you are not satisfied, you may request a return within 60 days of delivery. Please review our Returns & Refunds Policy for full details.

Does the mask come with a warranty?

Yes. The Lumenyx LED Face Mask is covered by a 1-Year Limited Warranty against manufacturing defects. Details can be found on our Warranty page.

How long does shipping take?

Orders are typically processed within 1–3 business days. Estimated delivery times range from 5–10 business days within the U.S. and 7–15 business days for international orders.

How can I contact support?

You can reach our support team at:

Email: support@lumenyx.com
Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (PST)